Appeals Procedure
Any problems?
If you have any problems during your programme, your Progression & development Coach will always be on hand to help. They will provide you with a mobile telephone number by which you can contact them. If you are put through to their voicemail/answerphone then please do leave a message and contact number and they will get back to you, usually within that same day.
If you are dissatisfied with a decision made relating to an assessment or review decision, you have the right to appeal. It is important that you realise the difference between the complaints and appeals procedure. The appeals procedure relates specifically to the assessment process and whether you agree with the decision made by your lecturer; the complaints procedure is more general.
Grounds for Academic Appeal
A student has the right to appeal against a decision of the ‘Board of Examiners’ on the following grounds:
• that there has been a material administrative error, or that the assessment(s) was not conducted in accordance with the Academic Regulations governing the course, or that some other material irregularity has occurred.
A student may not appeal on any ground which:
• disputes only the academic judgement of the Board of Examiners concerning the student's performance in any academic work and/or work-based component of the course;
• presents mitigating circumstances to explain that his/her performance in an assessment was adversely affected by illness or other factors unless evidence is provided that a corresponding extenuating claim has been duly submitted to the Extenuating Circumstances Panel but has not been considered in accordance with the policy governing the Extenuating Circumstances process.
Please click here to view the Collaborations Academic Appeals Policy.
To access the policy for your university please click on one of the links below:
Complaints Procedure
A customer complaint may be regarded as any dissatisfaction formally expressed concerning the standard of service and support received.
Complaints will be dealt with initially at the level at which the event leading to the complaint occurred. This could be either to a Team / Course Leader or Progression & Development Coach. Wherever possible you should address the complaint to the member of staff most directly involved in the event leading to the complaint, in order to give that person the opportunity to address the concerns.